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Providing great service can make a huge difference in a small business. For companies like Zappos, Nordstrom, and Southwest Airlines, customer service is a differentiator from their competitors. Done right, good customer service can bring lots of referrals that lead to increased revenue. Here are five tips to improve service to your customers. 1- “Welcome Home” Greeting Consider your business as your home and your customers as invited guests. No matter how they come to
If you want 2016 to be better than 2015, you have to do something differently in 2016 than you did in 2015. It’s a simple but profound realization. Change brings the opportunity to make things better; it can be scary yet exciting at the same time. Ask yourself what you are going to do differently to have your best year ever. Here are some questions and exercises to consider: Clarify Your Vision What does the

Is Your Website Mobile-Friendly?

Posted by Rayanne Buchianico on  December 23, 2015

Category: Business Tips
You may have heard that Google has rolled out a new search algorithm that ranks mobile-friendly websites higher than sites that are not mobile-friendly. You don’t need to worry too much about this unless you rely on website leads for new clients to build your business. If you do rely on website leads for new business and your leads have dropped off over the summer, the reason could be that your site is not mobile-friendly

Get Finance-Savvy with 10 Accounting Terms

Posted by Rayanne Buchianico on  December 10, 2015

Category: Accounting
It’s good to know some basic accounting terms, and here are ten terms with friendly definitions for your review. Asset:  Essentially, assets are what you own.   These include your bank accounts, business equipment, and even the amounts that customers owe you. Revenue:  Revenue is what you make.  Another word for it is Sales.  You generate revenue in your business when you make a sale to a customer.  The amount of the sale is included in
Keeping a to-do list is a great way to be productive, avoid having things fall through the crack, and unclutter your brain.  How you maintain your to-do list varies: some people use pen and paper because they love the feeling of crossing tasks off, others use Excel or Google documents.  Still others might try Evernote. If all of those still have you feeling unorganized, then you’re in luck.  There’s a whole new genre of apps